Overview
Our refund and returns policy lasts 30 days from the date of purchase.
If more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must:
- Be faulty or defective as determined by our inspection process.
- Be in the same condition that you received it.
- Be returned in the original packaging.
To complete your return, you will need to provide your order number or proof of purchase.
Return Process
- Email us at acaciabakerysolutions@outlook.com to initiate your return.
- Once your item is received and inspected, we will notify you via email that we have received your return.
- We will also inform you of the approval or rejection of your refund following our testing and inspection process.
- Refunds will only apply when the item cannot be repaired or replaced with a new replacement item.
- If a refund is approved, it will be processed and applied to your original method of payment within a reasonable timeframe.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your bank, as processing times may vary.
- If you’ve completed these steps and still haven’t received your refund, please contact us at acaciabakerysolutions@outlook.com.
Exchanges
We only replace items if they are defective or damaged after testing by our team.
If you need to exchange an item for the same product, please contact us at acaciabakerysolutions@outlook.com to arrange the exchange.
Warranty and Repairs
All equipment supplied by Acacia Bakery Solutions is covered by a manufacturer’s warranty (unless otherwise stated).
- During the warranty period, defective parts or components will be repaired or replaced at our discretion.
- Warranty coverage applies only to manufacturing defects and does not cover damage caused by misuse, neglect, improper installation, unauthorised repairs, or normal wear and tear.
- Items returned under warranty will be assessed by our service team or the manufacturer to confirm eligibility.
- Refunds will only be issued if the item cannot reasonably be repaired or replaced under the terms of the warranty.
For warranty or repair assistance, please contact us at acaciabakerysolutions@outlook.com with your order number, a description of the issue, and supporting photos or documentation.
Non-Returnable Items
Certain items may not be eligible for return or refund, including:
- Custom or special-order items
- Used or modified products
- Items not returned in their original packaging
Please contact us if you have any questions about the eligibility of your item before sending it back.